Privacy Policy

Dencan Restaurants Inc. Privacy Policy Highlights

Dencan Restaurants Inc. understands the value of your privacy. This Policy is designed to help you understand what information Dencan collects about you, when Dencan collects such information, and what we do with that information. Please see the sections below addressing Information We Collect, How We Use Your Information, and How to Access Your Information or Contact our Privacy Officer. This page provides a general overview of each topic, but feel free to follow the link at the bottom of each section for more detailed information.

Scope of Policy

This Policy applies to customer information Dencan Restaurants Inc. (Bar One) collects in Canada at Bar One and Lobby the Lounge restaurants (restaurants), through our website, and through our mobile applications.

What Information Do We Collect?

Dencan only collects information from you that you provide to us while using our services, including:

  • Information you provide us when we request personal information, such as in job inquiries, gift certificate purchases, customer feedback, contest entry, subscription to informational email service, and requests for information about Bar One or Lobby the Lounge.

  • Information you give us, such as during transactions, surveys, website registrations, and mobile applications.

  • Information from other sources, such as companies that help us to update our records, and

  • Information automatically collected when you visit or use our websites, such as via cookies and device information.


How Do We Use Your Information?

Dencan does not sell or rent your personal information to third parties, but we may use your information internally to support our business functions or share and receive information with our franchisees to support our franchise network. For example, your information may be used in service fulfillment, internal business processes, marketing, authentication, loss and fraud prevention, public safety and legal functions. We may combine all the information we collect from different sources.

Under the following limiting circumstances, we may disclose your personal information to third parties:

  • with service providers or suppliers that help with our business operations or joint products.

  • with your consent.

  • when necessary to protect the safety, property, or other rights of Dencan, its customers, or its associates, or

  • when otherwise required by law.


How to Access Your Information or Contact Our Privacy Officer

If you would like more information about Dencan’s privacy policies, to review the personal information that Dencan has on file for you, or to file a complaint, please contact us at

Dencan Restaurants Inc

310 1755 West Broadway Inc

Vancouver, BC V6J 4S5


Privacy Policy — Full Policy

Notice and Scope of Our Privacy Practices

This policy addresses how and why we collect your personal information, how your information is protected, and when and with whom we share your information. Our goal is to provide clear, prominent, and easily accessible information about our privacy practices.

This Policy applies to customer information we collect Dencan Restaurants, through our websites, and through our mobile applications.

Information Denny's May Collect About You

1. Information You Provide to Us

While visiting the Bar One site you may be asked to provide information that personally identifies you (name, address, billing address, email address, home telephone number, mobile telephone number, credit card number and social security number). The following are sample areas in the Bar One site where we request personal information:

  • Job Inquires with Bar One or Lobby the Lounge

  • Gift Certificate Purchase

  • Customer Feedback

  • Contest Entry

  • Subscription to Informational E-mail service

  • Request Information about Dencan, or it’s restaurants

The personal information that we collect varies depending on the activity you wish to conduct on the web. We will need more information for job inquiries, franchise inquiries, gift certificate purchase, contest entry and real estate site submission than we require for customer feedback, information request and e-mail subscriptions.

When you enter a contest or other promotional feature, we may ask for your name, address, birth date and e-mail address so we can administer the contest and notify winners. If you have not opted out of receiving marketing materials, we may also use the information we collect to occasionally notify you about important functionality changes to the website, new services and special offers we think you'll find valuable.

You can choose not to allow us to use your personal information for direct marketing purposes by indicating your preference at the time of collection or by responding to the promotional e-mail in the manner provided. In certain circumstances, consent may be sought after the information has been collected but before use (for example, when we want to use information for a purpose not previously identified).

2. Mobile Applications & Other Automatically Generated Information

We receive and store certain types of information when you interact with our websites, emails, online advertising, and mobile device applications. Our purpose is to allow the websites and applications to work correctly, to evaluate their use, and to support website analytics and marketing campaigns. Some examples include:

  • We may collect technical information such as your internet protocol address, your device operating system and browser type.

  • We use "cookies" to recognize you as you use or return to our sites. A cookie is a small text file that a website or email may save to your browser and store on your hard drive.

  • We may also use web beacons. Beacons allow us to know if a certain page was visited, an email was opened, or if ad banners on our website and other sites were effective.

Our mobile applications collect certain information automatically, including:

  • the type of mobile device you use and your mobile operating system, unique device identifiers (UDID), and the IP address of your mobile device

  • information about the way you use the applications, and

  • information about the location of your device, such as when you search for or check in at a restaurant.

You must first provide permission through your device before our mobile applications obtain such location information from technologies like GPS, Wi-Fi, or cell tower proximity. Dencan and our service providers may use and store this information, in combination with other location-based information such as IP address and billing or postal code provided by you at time of your mobile application registration, to provide enhanced location based services, such as restaurant locations. If you would like to opt-out of providing your precise location information, you may do so by uninstalling the application or adjusting the permissions on your mobile device.

3. Information from Third Party Vendors

We may receive personal information about you from other sources as well. Examples of these sources are entities that can help us correct or supplement our records, improve the quality or personalization of our service to you, and help prevent or detect fraud.


How We May Disclose Your Information Outside Dencan

Dencan does not sell, trade or rent your personal information to third parties, but we may disclose your information internally to support our business functions or with our franchisees to support our franchise network. We only disclose your personal information to third parties with your prior consent or under the following limited circumstances.

1. Customer Comments and Complaints.

If you submit comments through the web site, we may use or post your comments (or a portion or variation of your comments), along with your first name, city or town on this web site or other media without payment or compensation to you. In instances when we receive customer complaints or feedback concerning specific franchised restaurants, we will forward the feedback to the franchised restaurant owner.

2. Service Providers.

We may disclose or otherwise make available personal information about you to service providers that help with our business operations. Examples are marketing and online advertising vendors, billing and refund vendors, payment card processors, and companies that help us improve business and our websites. We may also work with analytics companies to help us understand how our mobile applications are being used, such as the frequency and duration of usage. Your personal information may be stored and processed by our service providers in the United States or other locations where the service providers or Dencan can maintain facilities. We require our service providers to keep your information secure. In addition, our service providers may not use or disclose personal information for any purpose other than providing the services on our behalf.

3. Legal Requirements and Protection of Our Company.

We may disclose your information in situations when the sharing is necessary to protect the safety, property, or other rights of Dencan, our customers, our associates, or any other person, or where otherwise required by law. Examples include protecting the health or safety of customers, or addressing crimes committed on Dencan property. Data from in-store security cameras may also be provided to law enforcement upon written request. Dencan may provide your personal information in response to a search warrant or other legally valid inquiry or order, or to an investigative body in the case of a breach of an agreement or contravention of law, or as otherwise required by applicable law. We may also need to disclose personal information to enforce our policies or agreements including the collection of amounts owed to us or to protect users of our website(s)and apps from fraudulent or abusive use.


4. Sales, Mergers, and Other Business Combinations.

We also reserve the right to disclose or transfer personal information to a third party in the event of a proposed or actual purchase, sale, lease, merger or any other type of acquisition, disposal or financing of all or any portion of Dencan Restaurants Inc.


Your Consent

Dencan will only collect, use, and disclose your personal information with your consent, except in a few narrow circumstances as provided by law, such as when your information is necessary for legal or security purposes. However, the form of consent may differ depending upon the circumstances and the type of information that is being collected. Under some circumstances, you may be explicitly asked for your consent through a written form, electronic agreement, or orally in person or through the telephone. When your information is collected for direct marketing purposes, your consent is implied unless you request that your information not be given to other organizations by checking the appropriate box on the materials provided to you.


Changes to Our Policy

Dencan reserves the right to change its policy in this regard at any time in the future. In the event Dencan does make a material change to its policy, a notification of such change will be posted on the website so that you are always aware of what information we collect, how we use it, and under what circumstances we disclose.

How we secure your information

We have implemented physical, organizational, and technological security measures we consider reasonable and appropriate to protect against loss or theft or unauthorized access, disclosure, copying, use or modification of your personal information under our control.

Dencan only retains your personal information for as long as necessary to fulfill the purpose(s) for which it was collected and to comply with applicable laws and for such longer reasonable time as may apply from time to time under our internal policies and procedures.


Children Under the Age of 18

The Bar One site is a general audience site and is not designed nor intended to collect personal information from children under the age of 18. Please contact our Privacy Officer if you believe we may have collected information from your child and we will work to delete it.


Links to Other Sites

We may provide links to third party sites on our web site. We are not responsible for the content or information collection practices of those other sites. The privacy policy of other sites will differ from Dencan’s privacy policy. Please read the privacy policy of any third party web site before providing any personal information.